Partner Dispute
We're here to help resolve any issues you may have with our partner services quickly and fairly.
At Okani Travels, we work with trusted partners worldwide to provide you with the best travel experiences. However, we understand that sometimes issues may arise with partner services, and we're committed to helping you resolve them.
We're here to help resolve any issues you may have with our travel partners. Your satisfaction is our priority, and we take all disputes seriously to ensure fair and timely resolutions.
Travel can sometimes present unexpected challenges with accommodations, activities, or transportation services. When issues arise with our partners, and we're committed to helping you resolve them.
Our dispute resolution process is designed to be fair, transparent, and efficient. We work directly with our partners to investigate issues and find satisfactory solutions for all parties involved.
Whether it's a hotel accommodation issue, activity cancellation, transportation problem, or service quality concern, we're here to advocate for you and find the best possible solution.
Report the Issue
Contact our support team with detailed information about your dispute, including booking references and evidence.
Investigation
We'll investigate your case thoroughly, working with our partners to understand what happened and determine the appropriate course of action.
Resolution
We'll work to find a fair resolution, which may include refunds, credits, alternative arrangements, or other appropriate compensation based on the circumstances.
Common Dispute Types
Accommodation Issues
- • Room not as described
- • Cleanliness concerns
- • Overbooking situations
- • Facility unavailability
Service Problems
- • Activity cancellations
- • Transportation delays
- • Poor service quality
- • Billing discrepancies
How to File a Dispute
To ensure we can help you effectively, please provide the following information when reporting a dispute:
- Your booking reference number
- Detailed description of the issue
- Photos or documentation (if applicable)
- Dates and times of incidents
- Any communication with the service provider
- Your preferred resolution outcome
Our Commitment
We're committed to resolving disputes within 7-14 business days from the time we receive your complete submission. We understand that travel issues can be stressful, especially when things don't go as planned. Your satisfaction is our priority, and we'll work diligently to find a fair resolution.
To file a dispute, simply contact our support team through your user panel or our customer service page. We're here to help make things right and ensure your travel experience meets your expectations.